Product and destination availability is shown at checkout. The regional terms below apply where the selected product is offered for delivery to that destination.
Last updated: September 21, 2026
Where do you deliver, and how long does it take?
Delivery by destination
European Union and United Kingdom: The EU and UK delivery terms apply to eligible blankets and canvas wall art offered for the selected destination. The EU service area comprises all 27 member states. UK orders ship from the United Kingdom; EU orders ship from Italy. Free Standard Shipping is estimated at 4–7 calendar days from ordering, including 1–2 days processing and 3–5 days transit. Processing and delivery operate on weekends and public holidays.
United States: Our existing U.S. service covers the 48 contiguous states and Washington, D.C. It excludes Alaska, Hawaii, U.S. territories and outlying islands, APO/FPO/DPO addresses, the Federated States of Micronesia, the Marshall Islands and Palau. U.S. lighting orders ship from Hong Kong. Made-to-order canvas wall art is fulfilled by our production partners. Free Standard Shipping normally takes 1–2 business days processing plus 5–7 business days transit, for an estimated total of 6–9 business days.
Product availability differs by destination. See the Shipping Policy for the complete destination list, territorial restrictions and delivery terms.
Will I pay extra import charges?
Prices and payment
Prices are shown in the currency of your selected market: USD for the United States, EUR for the European Union, and GBP for the United Kingdom. Review the currency and final total shown at checkout before paying. For accepted orders to our supported destinations, applicable taxes, including VAT where applicable, import duties, import taxes and customs-clearance costs are included in the displayed product price or covered by TPPGpn. Standard Shipping is free. These mandatory merchant charges are not added above displayed product prices at checkout or delivery. Valid discounts reduce the payable total.
If checkout unexpectedly adds such a charge, contact info@tppgpn.com before payment. If a carrier requests import charges, send us the order number and notice so we can arrange settlement. If already paid, send the receipt for verification and reimbursement. These charges will not be passed on to you. Independent currency-conversion or other bank fees are not collected by TPPGpn.
Will I receive tracking?
When tracking is available, we email it after dispatch. Updates can take time to appear after carrier handover.
Can I change or cancel an order?
Email us promptly with your order number. Our free cancellation service is available within 12 hours. EU and UK statutory withdrawal rights are separate and can apply after dispatch. See the Cancellation Policy.
Returns and support
Our commercial return window is 30 calendar days after delivery. Change-of-mind return postage is paid by the customer, who arranges the label and postage. There is no restocking fee. We arrange and pay applicable return costs directly for our errors, damage on arrival and defective goods as required. Free outbound delivery does not make voluntary return postage or customer-requested exchange shipments free.
EU and UK statutory withdrawal: For eligible online purchases, you can notify us within 14 days after receipt and send the goods back within 14 days after notice. Notice does not require prior approval. Inspection of goods and legally required refunds are governed by the regional terms in our Return & Refund Policy. The additional commercial return conditions do not restrict these rights or remedies for defects.
U.S. commercial returns: Eligible change-of-mind items must be unused, uninstalled and undamaged. Contact us for authorization and the U.S.-order return instructions before posting. The regional return addresses, exchange costs and refund deadlines are set out in the Return & Refund Policy.
What if the item is damaged or wrong?
Contact us with your order number and relevant photographs so we can arrange an appropriate remedy. Mandatory consumer rights are not limited to the 30-day commercial return period.
Does every product have the same commercial warranty?
Any additional commercial warranty is stated for the relevant product. Check the product page and applicable warranty terms for its scope. Statutory rights remain unaffected.
How do I pay securely?
The payment methods actually available appear at checkout. Do not send full card numbers, security codes or passwords by email or phone. See Payment & Secure Checkout.
Company and contact
TPPGpn is operated by DAAN FASHION JEWELRY CO., LIMITED (達岸飾品有限公司), Hong Kong Company No. 3120723. Registered address: RM4, 16/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK, KL, HONG KONG.
This is the company registered address. Dispatch origins and return destinations are identified separately in our Shipping and Return & Refund policies; do not use the registered address as a new-market return destination without the relevant return instructions.
Email: info@tppgpn.com. Phone: +86 15080128850. Customer support hours remain Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. federal holidays. Customer support hours are separate from warehouse processing and delivery days.