Refund policy
Product and destination availability is shown at checkout. The regional terms below apply where the selected product is offered for delivery to that destination.
Last updated: September 21, 2026
This policy applies to purchases through tppgpn.com. Read the section for your delivery region. EU and UK statutory rights take priority over inconsistent commercial conditions. Existing orders retain the rights and commitments applicable when ordered.
European Union and United Kingdom returns
This section applies to orders delivered to the EU or UK and takes priority over inconsistent general commercial cancellation or return conditions. Mandatory consumer rights remain unaffected.
Statutory withdrawal
For eligible online purchases, you may notify us of your decision to withdraw within 14 days after receiving the goods, without giving a reason. Email info@tppgpn.com with a clear statement and enough information to identify the order. Using our model cancellation form is optional. Your notice does not depend on our approval or the time we reply.
Send the goods back within 14 days after notifying us. We will promptly provide the appropriate return instructions. You may inspect the goods as you would in a shop. Handling beyond what is necessary to establish their nature, characteristics and functioning may result in a deduction for diminished value where legally permitted; it does not automatically remove the withdrawal right.
Return costs and addresses
For a change-of-mind return, you pay the direct return postage and arrange your own label using our instructions. We charge no restocking fee. For any product that cannot normally be returned by post, the applicable estimated return cost is disclosed with that product before purchase.
We bear legally required return costs for faulty, damaged or incorrectly supplied goods. Contact us so we can arrange the carrier and pay applicable merchant-responsibility costs directly, without requiring you to pay upfront.
EU return address: Tppgpn
VIA TEDESCHINO 1
46043 CASTIGLIONE DELLE STIVIERE, MANTOVA
ITALY
Telephone: +39 331 3387665
UK return address: Tppgpn
Unit 8, Telletholme Trading Estate
Tollgate Road
Burscough, Lancashire
L40 8LD
UNITED KINGDOM
Statutory refunds
We reimburse the payments due, including any standard outbound delivery charge paid, without undue delay and within 14 days after being informed of withdrawal. Unless we offered collection, reimbursement may be withheld until we receive the goods or evidence of their return, whichever occurs first. We use the original payment method unless you expressly agree to another without incurring a fee. Any shorter legally required deadline takes precedence.
There is no outbound Standard Shipping charge to deduct where original delivery was free. Taxes included in the amount paid for an eligible fully refunded item are included in that refund. We do not deduct an undisclosed import duty, customs-clearance charge or restocking fee.
Our additional 30-day commercial return policy
You may request a voluntary change-of-mind return within 30 calendar days after delivery. Outside the statutory withdrawal period, the additional commercial benefit requires the item to be unused and undamaged, with its included components. Contact us for return instructions before posting. These additional conditions do not restrict statutory withdrawal rights or remedies for defective goods.
For a commercial return outside the statutory withdrawal period, inspection and initiation of an approved refund take a total of up to 10 calendar days after receipt of the goods. Approval does not restart that deadline. After initiation, the credit is normally expected within 10 calendar days, depending on the payment provider. You may contact us about the refund as soon as it is approved. Statutory refunds follow the statutory timetable above.
Exchanges and faults
Customer-requested exchanges depend on availability. For an exchange due to a customer preference or ordering mistake, you pay the return postage and the agreed shipment cost of the exchange item. We explain those costs and any product price difference before proceeding. For our error or damage on arrival, we bear the applicable return and replacement shipping costs. Mandatory remedies for defects are not limited to 30 days or to our commercial warranty.
Model cancellation form
To DAAN FASHION JEWELRY CO., LIMITED, trading as TPPGpn; info@tppgpn.com; RM4, 16/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK, KL, HONG KONG (company registered address; return parcels must use the regional return address above).
I/We give notice that I/We withdraw from my/our contract of sale of the following goods:
Goods: __________
Ordered on / received on: __________
Consumer name(s): __________
Consumer address(es): __________
Signature, only for a paper notice: __________
Date: __________
Delete as appropriate.
United States returns
The following regional provisions apply to orders delivered to the contiguous United States. They do not replace the EU and UK section above.
This U.S. section applies to purchases delivered to the contiguous United States (48 states and Washington, D.C.); see the Shipping Policy for excluded destinations. This service-area change does not reduce the return or refund rights applicable to an order already accepted. It should be read with the Shipping Policy, Order Cancellation Policy and Warranty & Product Safety Policy. Nothing in this Policy limits consumer rights that cannot legally be excluded.
1. Return window
You may request a return within 30 calendar days after the delivery date. The request must be sent to TPPGpn within that period; the item must not be sent back before TPPGpn provides return authorization and instructions. The 30-calendar-day period begins on the date shown by the available delivery record, or another reasonable delivery confirmation where that record is unavailable.
This Policy does not impose a separate shorter 48-hour or 72-hour reporting deadline for a wrong or damaged-on-arrival item. However, please contact us promptly, retain the packaging and do not install, alter or dispose of the item while the issue is being reviewed. Prompt information helps us investigate and offer the appropriate remedy.
2. How to start a return request
Email info@tppgpn.com with:
- your order number;
- the email address used at checkout;
- the item or items you want to return;
- the reason for the request; and
- clear photographs of the product, outer packaging and shipping label where the item is wrong, damaged or defective.
We may ask for further information reasonably needed to identify the order, assess the condition or provide the correct return route. A return is authorized only when TPPGpn confirms the request and provides instructions. Do not send a parcel to the address below, or to a carrier or third party, until that authorization is issued.
3. Condition of a change-of-mind return
For a change-of-mind return, the item must be unused, uninstalled and undamaged. It must be returned with all included components, hardware, accessories, manuals and documents. Please use the original packaging where reasonably possible, because lighting components and protective packaging help prevent transit damage and allow us to inspect the returned item safely.
The customer is responsible for taking reasonable care of the item while it is in their possession and for protecting it from damage during the authorized return shipment. Do not cut wiring, alter parts, make an unsafe repair, remove product labels, or use the product as part of an installation if you may wish to return it for a change of mind.
4. Items that are not in returnable condition
After an authorized return arrives, we inspect it. If the item has been used, installed, altered, damaged, returned with missing included components, or insufficiently protected in transit, it may not satisfy the change-of-mind return condition. We will notify you of the inspection outcome and available options. This does not affect a claim for a wrong item, an item damaged on arrival, a verified manufacturing defect, or a mandatory consumer remedy.
TPPGpn charges no restocking fee. We have not adopted an undisclosed “final sale” or blanket non-returnable-product rule under this Policy. If a product-specific return limitation is ever necessary, it must be truthful, justified by the actual product or fulfilment arrangement, disclosed clearly on the relevant product page and before purchase, and must not conflict with applicable law or this Policy.
5. Return shipping costs and instructions
For a correct and undamaged item returned because you changed your mind, you pay the return shipping cost and arrange your own return shipping label and postage after receiving our authorization. A free or prepaid return label is not included in the original parcel for a change-of-mind return. Authorized returns are sent to our Hong Kong return address in Section 11. Please consider the cost of international return shipping before purchasing. Keep dispatch and tracking evidence, and do not send a collect-on-delivery parcel.
If we sent the wrong item or it arrived damaged, TPPGpn covers reasonable authorized return shipping costs where a return is required after review. TPPGpn pays these reasonable authorized return shipping costs directly to the carrier; you do not need to pay upfront or seek reimbursement. Contact us before sending the item so we can arrange the carrier and return instructions. The return method and any label we provide depend on the authorized carrier and route; we do not promise that every carrier supports an international prepaid return label. These merchant-paid costs will not be transferred to you. Depending on the issue, a return may not be required. We will explain the available replacement, repair, refund or other legally required remedy.
6. Wrong, damaged or incomplete delivery
Inspect the parcel and item promptly after delivery. If the item is wrong, damaged, incomplete or materially different from your order, retain the item, outer carton, internal packaging and shipping label. Contact us with the information described in Section 2. Do not install, dismantle or discard the product before we have had an opportunity to review the report, unless necessary to prevent an immediate safety risk.
We may request photographs, video, delivery information or further details to determine the cause and appropriate remedy. The remedy may be replacement, repair, refund or another remedy required by law. This process is separate from an ordinary change-of-mind return, so the customer does not bear reasonable authorized return shipping for a verified wrong or damaged-on-arrival item.
7. Refund process and timing
For an authorized returned item, we complete inspection and initiate any approved refund to your original payment method within a total of 10 calendar days after we receive the returned goods. This period includes inspection and approval; approval does not restart or extend the 10-calendar-day deadline. We notify you of the inspection decision and refund initiation. After initiation, the credit is expected to appear in your account within 10 calendar days. Actual posting depends on your bank, card issuer or payment provider. You may contact info@tppgpn.com to check the refund status from the time we approve your refund; you do not need to wait until the expected posting period has ended. If the credit has not appeared within 10 calendar days after initiation, contact us so we can trace it with the payment provider. Any shorter timeframe required by applicable law takes precedence.
The approved refund covers the eligible returned item or items, subject to inspection and applicable law. Eligible contiguous-U.S. Standard Shipping is free, so there is no original outbound Standard Shipping charge to refund. The international transit time for your return parcel is separate from the processing period that starts when we receive it. If a return is not required and a refund is approved, we initiate it within 10 calendar days after approval; the expected posting period is then 10 calendar days after initiation, subject to the payment provider and any shorter legally required deadline.
8. Exchanges and replacements
We accept requests for exchanges within 30 calendar days after delivery. Contact info@tppgpn.com before sending an item back. Change-of-mind exchanges are subject to the unused, uninstalled and undamaged condition requirements in this Policy. We confirm the available solution based on the issue and stock availability; an exchange is not guaranteed in every case. The shipping responsibilities and price-difference rules below apply, and we confirm any customer-payable amounts before you agree to proceed. If an exchange is unavailable, we will explain the return/refund or other available remedy. Wrong, damaged or defective items remain subject to the appropriate remedy and mandatory consumer rights.
Customer-requested exchanges: If the exchange is for a customer reason, such as changing your mind or choosing the wrong item when ordering, you pay both the return shipping to Hong Kong and the shipping of the exchange item to you. You arrange and pay for the authorized return postage and label. We explain the outbound exchange shipping cost and obtain your agreement before proceeding; the free Standard Shipping offered on an original purchase does not make a customer-requested exchange shipment free.
Our error or damage on arrival: If the return or exchange is needed because of our error, including sending the wrong item, or because the item arrived damaged, TPPGpn covers all costs of the authorized return or exchange, including return shipping and shipping the correct or replacement item to you. We arrange the shipping and pay the carrier directly; you do not need to pay upfront or request reimbursement. We do not pass these costs to you. Contact us for authorization and shipping arrangements before sending anything.
Product price differences: If you choose a different-priced item for an exchange, you pay the difference for a more expensive item; for a less expensive item, we refund the difference to your original payment method. We confirm the item prices, price difference and any customer-payable shipping charges with you before proceeding. Correcting our error by supplying the item originally ordered, or replacing a damaged-on-arrival item with the same item, does not incur an additional product charge.
9. Warranty claims
This return process covers a request made within 30 calendar days after delivery. A verified manufacturing defect in materials or workmanship that arises after delivery may be handled under TPPGpn’s two-year limited warranty. For a confirmed warranty-covered defect where return is required, TPPGpn covers reasonable authorized return shipping. See the Warranty & Product Safety Policy for coverage, exclusions and the claim process.
10. Order cancellation before dispatch
To cancel an order that has not yet been dispatched, contact us within 12 hours after placing the order. After 12 hours, cancellation cannot be guaranteed because fulfilment preparation may have begun. Once dispatched, an order cannot be cancelled; an eligible item may instead be requested for return after delivery under this Policy. Do not refuse or self-return a shipment without authorization.
11. Authorized return address
Authorized returns are sent to Hong Kong. Use the following Hong Kong address only after TPPGpn provides return authorization and specific instructions:
DAAN FASHION JEWELRY CO., LIMITED
RM4, 16/F, HO KING COMM CTR
2-16 FAYUEN ST, MONGKOK, KL, HONG KONG
12. Contact
For return, refund, damage or warranty assistance, email info@tppgpn.com or call +86 15080128850. Include the order number and checkout email address. For product condition issues, include clear photos or video where relevant.
13. Import duties and taxes (Delivered Duty Paid)
For accepted orders within our contiguous-U.S. service area, Standard Shipping is free and applicable taxes and import duties are included in the displayed product price or covered by TPPGpn. We do not charge these amounts in addition at checkout or delivery. For an approved full refund, we refund the actual amount paid for the eligible returned item, including any tax included in that payment. We do not deduct an import duty, tax, customs-clearance charge or original free Standard Shipping fee from that refund. There is no separate refund for a charge the customer did not pay. Customer-paid change-of-mind return shipping remains governed by the return shipping section of this policy. If a carrier incorrectly charged import duties or taxes, contact info@tppgpn.com with the receipt so we can verify and reimburse the amount.